Privacy - Business Performance Managers

Effective date: 18 October 2026
Last reviewed: 18 October 2026

1. Introduction

Believe Performance is committed to respecting the privacy of individuals and handling personal information responsibly.

Our work focuses on Performance Management and Performance Improvement, helping businesses identify gaps, improve alignment and enhance performance. This may involve access to confidential business information and discussions concerning business owners, leaders, managers and employees.

We recognise that trust and confidentiality are essential to these relationships. This Privacy Policy explains how Believe Performance collects, uses, stores, discloses and protects personal information when you visit our website, contact us, enquire about our services or participate in a client engagement.

Believe Performance aims to handle personal information in accordance with applicable Australian privacy laws and, where adopted or applicable, the Australian Privacy Principles.

2. Who We Are

Believe Performance is an Australian business operated by a sole trader.

Contact details

Website: https://www.believeperformance.com.au (Get Started)

In this policy, “we”, “us” and “our” refer to Believe Performance.

3. Information We Collect

The information we collect depends on your interactions with us and the services provided.

Personal and contact information

This may include your name, business name, position, email address, telephone number and other contact details you choose to provide.

Enquiry and business information

We may collect information about your business, operations, objectives, challenges, structure and performance requirements when you enquire about our services or participate in a discovery call.

Client engagement information

When delivering our services, we may collect or receive business records, operational information, performance measures, process documentation, organisational structures, management feedback, role descriptions and information about responsibilities and workplace relationships.

Where necessary for an agreed engagement, this may include personal information about business owners, directors, managers, employees or other individuals.

Communications and records

We may retain emails, correspondence, meeting notes, proposals, contracts, reports, invoices and other records relating to enquiries and client engagements.

Website and technical information

Depending on the website's configuration and the services enabled, technical information may be collected when you visit our website. This may include your IP address, browser and device information, pages visited, referral source and date and time of access.

Cookies, analytics and similar technologies may also collect information if they are enabled.

We will not deliberately collect information that is unnecessary for our business purposes.

4. How We Collect Information

We may collect information:

Directly from you through our website, emails, telephone calls, forms, meetings and other communications.
During discovery calls, business assessments and client engagements.
From documents or systems you or your organisation authorise us to access.
From a business or its authorised representatives in connection with an engagement.
From third parties where you have authorised the collection, or where collection is otherwise lawful and appropriate.
Automatically through website technologies, where enabled.

Where information about another individual is provided to us by a client, we expect the client to have appropriate authority to provide that information and to address any applicable notification or consent requirements.

5. Why We Collect and Use Information

We use personal information for purposes connected with our business activities, including to:

Respond to enquiries and arrange meetings.
Assess whether our services are suitable for a prospective client.
Understand business objectives, operations and performance.
Conduct performance assessments and identify gaps or opportunities for improvement.
Support the alignment of people, processes, responsibilities and business objectives.
Prepare proposals, agreements, reports and improvement plans.
Deliver and manage agreed services.
Communicate with clients and authorised participants.
Administer contracts, payments, invoicing and business records.
Maintain, secure and improve our website and business operations.
Meet applicable legal, regulatory, insurance and record-keeping obligations.
Protect our legitimate business interests and manage disputes where necessary.

We will not use personal information for an unrelated purpose unless the use is authorised, permitted or required under applicable law.

6. Confidentiality of Business and Personnel Information

Believe Performance understands that clients may share commercially sensitive information and information concerning their personnel.

We aim to handle this information discreetly and restrict access to information to those who are authorised and require it for legitimate business purposes.

Information may be used to understand performance issues, identify operational gaps, clarify responsibilities, support decision-making and implement agreed improvements.

We do not intend to use confidential client information for unrelated purposes or disclose it to other clients.

Clients are responsible for ensuring they have the authority to provide relevant information about their business and personnel. They should consider whether individuals need to be informed about the collection and use of their information.

Where appropriate, additional confidentiality obligations will be documented in the relevant engagement agreement or non-disclosure agreement.

This Privacy Policy does not replace separate contractual confidentiality obligations. Where an engagement agreement or non-disclosure agreement provides additional protections, those terms apply according to their wording.

7. Disclosure of Personal Information

We do not sell personal information to third parties.

We may disclose personal information where reasonably necessary for our business activities, including:

To the client or organisation that engaged us, where authorised and appropriate.
To authorised personnel or contractors involved in delivering our services, if applicable.
To professional advisers, insurers, accountants or legal representatives where necessary.
To website hosting, email, cloud storage, software or other service providers supporting our operations.
To third parties where you have authorised disclosure.
Where disclosure is required or permitted by law, including to relevant authorities or courts.

We aim to limit disclosures to information reasonably necessary for the relevant purpose.

We will take particular care when handling personnel information and will consider applicable privacy, confidentiality and contractual obligations before disclosing it.

8. Website Cookies and Analytics

Our website is built using WordPress. WordPress, the website theme, plugins and any third-party services integrated into the website may process information in different ways.

Depending on the configuration, the website may use cookies or similar technologies to support website functionality, security, visitor analytics or other features.

We have not yet confirmed the complete range of analytics and tracking technologies currently enabled on the website. We will review these settings and update this policy if necessary to accurately describe the technologies used.

You may be able to manage or disable cookies through your browser settings. Some website functions may not operate as intended if certain cookies are disabled.

9. Third-Party Services and Overseas Storage

We may use third-party service providers to support website hosting, email, document storage, communications, business administration and service delivery.

Depending on the providers selected, their systems and their configurations, personal information may be stored or accessed in Australia or overseas.

We have not yet confirmed the full list of providers or the countries in which they may store or access information. We will verify these arrangements before final publication and identify overseas recipients or countries in this policy where required and practicable.

Third-party websites linked from our website are governed by their own privacy policies. We do not control the privacy practices of websites operated by others.

10. Storage, Security and Retention

We aim to take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

The safeguards used will depend on how information is held and may include access controls, password protection, appropriate permissions and secure storage and handling procedures.

Access to confidential client information should be restricted to authorised individuals who need it for legitimate business purposes.

Electronic communications and storage systems cannot be guaranteed to be completely secure. We will take reasonable steps appropriate to the circumstances to protect the information we hold.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, contractual, insurance and record-keeping requirements.

When information is no longer required, we will take reasonable steps to securely destroy it or de-identify it where appropriate and lawful.

11. Access and Correction Requests

You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete, out of date or misleading.

We will consider requests in accordance with applicable legal requirements and explain any restrictions on access where appropriate.

Information concerning another individual, confidential client information or material subject to legal restrictions may not always be available for disclosure.

To make a request, contact via the Get Started page on our website (believeperformance.com.au) and provide sufficient information for us to identify the relevant records and respond.

12. Privacy Complaints

If you have concerns about how we have handled your personal information, please contact us contact via the Get Started page on our website (believeperformance.com.au)

Please describe the concern and provide relevant details so we can investigate.

We will consider the complaint, make reasonable enquiries and respond within a reasonable timeframe.

Where the Privacy Act 1988 (Cth) applies to the matter and you remain dissatisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/

13. Marketing Communications

We may use your contact details to respond to enquiries and communicate with you about our services or an existing or prospective business relationship.

If we send marketing communications, we will comply with applicable legal requirements. You may opt out of marketing communications using an unsubscribe facility where provided or by contacting us directly.

We may continue to send necessary non-marketing communications relating to existing services, agreements or legal obligations.

14. Information About Other Individuals

If you provide us with personal information about another person, including an employee, manager, director or professional adviser, you should ensure that you have appropriate authority to do so and that applicable notification, consent and other legal requirements have been considered.

This is particularly important when providing personnel information, workplace feedback or records as part of a business performance engagement.

We will handle information received for authorised purposes connected with the engagement and in accordance with applicable legal and contractual obligations.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business, services, website functionality, third-party providers or applicable legal requirements.

The current version will be published on our website, together with the date it was last updated.

We encourage visitors and clients to review the policy periodically.

16. Contact Us

For questions about this Privacy Policy, requests to access or correct personal information, or privacy complaints, contact:

Believe Performance

Website: https://www.believeperformance.com.au

Contact via the Get Started page on our website

We will handle enquiries in accordance with applicable legal requirements and our privacy commitments.

This policy should be read alongside any applicable engagement agreement, confidentiality provisions and non-disclosure agreement. It should be reviewed against Believe Performance's actual information-handling practices before publication.